TOFFEE’S STORE · UPDATED 16 OCTOBER 2026

Cancellations, returns & replacements

No cancellations or change-of-mind returns

Once an order is confirmed, we do not accept customer cancellations or returns for change of mind, personal preference or an incorrectly selected item, except where applicable law requires otherwise.

Damaged, defective or incorrect items

We offer replacements for items received damaged, defective or different from the confirmed order. Email toffeesstore99@gmail.com promptly with your order reference, a description of the issue and clear photos. An unboxing video is helpful where available, but its absence does not remove applicable consumer rights.

Please retain the item and packaging while we review the issue. We will explain any inspection or return arrangements and cover reasonable return and replacement shipping for a confirmed eligible issue. Do not send items back until we provide instructions.

Refund exceptions

Replacement is our preferred resolution. If a replacement is unavailable, the order cannot be fulfilled, or applicable law requires a refund or another remedy, we will arrange the appropriate resolution. This policy does not limit statutory rights concerning defective, incorrect, misdescribed or undelivered goods.

Where a refund applies, we will confirm its amount, method and expected processing time directly with you. No real payment is currently collected through this website.